The White Mountain Association of REALTORS®, lacks jurisdiction over an individual’s real estate license which are issued by and held with the Arizona Department of Real Estate. If you believe that a real estate licensee has violated Arizona real estate statutes or the Arizona Administrative Code, you may file a complaint with the Department of Real Estate as alleged violations of Arizona law are reviewed, investigated, and processed through the Department’s Enforcement and Compliance Division.

Filing an ethics complaint can be done electronically.  Alternatively, you may download and complete the form. If you do not have a family member or friend to assist you, please contact the Arizona Association of REALTORS® for assistance at (602) 248-7787.

Many issues result from a misunderstanding or a failure in communication.  WMAR recommends that you first make reasonable efforts to communicate with your real estate professional or a principal broker in the firm. If the issue is still not resolved then consider Arizona REALTORS® Ombudsman and Mediation alternative dispute resolution processes.

If you decide to file a formal ethics complaint keep in mind that the entire process can take between 90 and 150 days.